Swipe Home Support

We’re a small team in South Florida and we read everything.

Email: support@swipehome.ai
Response time: within one business day

Common questions

What is Home Intelligence?

Swipe Home is free to download and free to use. Home Intelligence is an optional monthly subscription that adds true market value on every home, AI condition analysis scored from listing photos, below-market alerts, negotiation-ready reports with comparables and price history, and 12-month neighborhood pricing trends.

How do I delete my account?

Open the app and go to Profile → Support → Delete Account, then type DELETE MY ACCOUNT to confirm. This permanently deletes your account and everything associated with it — saved homes, messages, conversations, swipe history, your preference profile, and billing records. It is not a deactivation and it cannot be undone. Deleting your Swipe Home account does not cancel an active Home Intelligence subscription — Apple subscriptions are managed separately. To stop billing, cancel in your Apple Account settings (see below) before or after deleting your account.

How do I cancel Home Intelligence?

Home Intelligence is billed through your Apple Account, not by us. On your iPhone, open Settings → [your name] → Subscriptions, choose Swipe Home, and cancel there. Cancelling stops the next renewal; your access continues through the end of the current period.

Can I get a refund?

Apple handles all billing and refunds for in-app subscriptions. Request one at reportaproblem.apple.com. We can’t issue refunds on Apple’s behalf — but tell us what went wrong, because if it’s a bug we want to fix it.

How do I restore a subscription on a new device?

I’m an agent — how do I get verified?

Submit your license number and issuing state on the agent verification screen in the app. We check it against Florida state license records. Verification fails if the number doesn’t match a record or the license isn’t currently active, so check it reads exactly as it does on your license. Until you’re verified you cannot claim leads, receive buyer contact information, or message a buyer. If you believe your details are correct, use “Request Approval” and a person will review it.

I’m licensed outside Florida.

Swipe Home currently serves South Florida, so we verify Florida licenses. Out-of-state agents are routed to manual review — email us and we’ll let you know when we open your market.

Where do your listings come from?

Live MLS data, displayed under license. Every listing shows its listing brokerage and the time the data was last refreshed. We don’t create or edit listings.

Do I have to share my location?

No. Location is optional. We only read it when you tap the “center on me” control on the map — never in the background — and we use it to center the map and sort listings by distance. The app is fully functional if you decline.

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Swipe Home
support@swipehome.ai